Fair Dealing

Commitment to ensuring fair dealing with all our clients

Fair Dealings

At LINC Financial, we are a responsible member of the financial services community and take great pride in our business of providing excellent financial advisory services.

The LINC Financial tagline, “Linking You to Your Best Future” illustrates the Company’s commitment to ensuring fair dealing with all our clients.

  • Confidence that our clients are dealing with a Company where fair dealing is central to the corporate culture

LINC Financial aligns its organizational policies and practices to the fair dealing principles. We emphasize excellent client service.

  • Products and services that are suitable for our clients

LINC Financial conducts due diligence on all products that we distribute, to identify the features and risk-reward characteristics of every product. By doing so, we ensure that the products recommended will be suitable for our client’s particular needs, financial objectives and situation.

  • Competent financial services representatives who can provide our clients with sound quality advice and recommendations

Our financial services representatives are trained to conduct “Know Your Client” and product recommendation procedures, to ensure that our clients will be provided with quality financial advice and recommendations. Where an investment product is recommended, client will also be assessed for knowledge of competency in the investment arena.

  • Clear, relevant and timely information to make informed decisions

We require our financial services representatives to provide information and any relevant disclosures to our clients in a manner that is clear and easy to understand. This is to ensure that clients understand the product thoroughly and the risks involved before making an informed purchase decision.

  • An effective and prompt channel where client’s complaints can be addressed

LINC Financial ensures that there are effective channels for our clients to voice their feedback, concerns or complaints. Any complaints will be responded to in a fair and timely manner.

Creating a client centric culture is what LINC Financial advocates. We expect our employees and financial services representatives to understand the importance of client centric service and apply the fair dealing principles to all our clients.

  • Commitment from the Board of Directors and Senior Management Team. The Board of Directors and Senior Management Team of Linc Financial are fully committed in ensuring the implementation and delivery of a Fair Dealing culture within the Company.

Feedback and Complaints Handling

We value our clients’ feedback as we believe this will enable us to improve our practice of fair dealing and enhance our clients’ experiences. If you would like to provide us with feedback, please email us at info@lincfinancial.com

Linc Financial, take all complaints seriously. All feedback and complaints raised by our clients will be handled in a timely, professional and confidential manner. Should you feel that we have fallen short of your expectations on a certain matter, we greatly appreciate that you let us know your concerns.

In the event that you are unsatisfied with the final response, you may approach the Financial Industry Dispute Resolution Centre (FIDReC) for advice.

 

Let us assist you in achieving your best financial future

Our friendly financial services representatives will be able to answer your questions and discuss your concerns to help turn your financial goals into reality.

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